Company Policy

You are welcome to order our products through our Sales Department or on our Online Store. Regardless of how you place your order, your personal information such as your address, contact information and credit card information will remain private. There is a required minimum for all orders placed by licensed estheticians.

Shipping

We are committed to provide efficient and effective service with all of our customers. We require your name, address, phone number, email and payment method before packages are shipping. All orders placed are shipped within two business day from confirmed payment.

All orders will be shipped FedEx Ground, unless customer upgrades to FedEx 2day or FedEx Overnight. Packages are shipped from our corporate location in Charlotte, North Carolina. FedEx Ground shipments in the continental United States will reach their final destination in 3 – 5 business days.

If you are placing a recurring order and have moved, you must provide us with your new address. We will not be responsible for your order being sent to the wrong location.

If you believe we are at fault for something within your package, please email us at shipping@anaturaldifference.com

Payment
We accept Visa, Master Card, Discover, American Express and PayPal. Customers ordering in the state of North Carolina will be charged the state Sales Tax. 

Returns

You may return unopened products up to 14 days from receiving package. We will issue a 25% restocking fee which will be deducted from refund or exchange. Credit for approved returns will only be issued after it has been inspected by our Shipping Department. All returns will be at your own cost and we recommend your package be insured.

Prices, terms and conditions of sale are subject to change without notice. Your order with our company proves your acceptance of our company policy.

Third Party Websites

A Natural Difference U.S. products are only sold by phone through our Sales Office, on our certified online store and in person at A Natural Difference Spa Wilmington and our Corporate Location in Charlotte, North Carolina. We do not condone purchases from third party websites, and will not be liable for any damages, expired products, or misuse of products purchased from such websites.